The Institute of public Administration has initiated the implementation of the training program "Enhancing the Capabilities of Frontline Workers." Engineer Saham Al-Khawaldeh, the institute's director general, and Samira Al-Zu'bi, the Secretary-General of the Ministry of Digital Economy and Entrepreneurship, visited the Unified Service Center at Queen Alia International Airport to review the program's procedures and gather feedback from participants to maximize its benefits.
According to a statement by the institute today, Sunday, the program targets employees in Unified Government Service Centers responsible for providing various services to citizens in one place, in response to the component of government services in the public sector update roadmap.
The program aims to train frontline employees and service providers in customer service skills and necessary tools for developing and delivering services, enhancing their fundamental knowledge, honing their skills, and empowering them to efficiently and effectively carry out their assigned tasks, positively impacting the level of government services provided.
It is noteworthy that the program is funded by the German Agency for International Cooperation (GIZ) for the General Administration Institute, to develop a comprehensive training package in enhancing the capabilities of frontline workers in collaboration with experts in this field. The institute has reviewed the scientific material to ensure its comprehensiveness and achieve the main goal of this program.